SECTION 2 - SHIPPING
Elarosesweetwedddings ships to the United States (including Alaska and Hawaii but excluding U.S. territories) and internationally. We do not ship to Post Office Boxes, APO or FPO addresses.
SECTION 2(A) - SHIPPING TIMEFRAMES
You will receive a shipment notification email when each item in your order is shipped. The estimated delivery date for each item is based on the estimated processing time and the shipping method you choose. Processing time refers to business days and does not include weekends or holidays. We do not ship on Saturdays, Sundays, or holidays. Elarose Sweet Weddings offers the following shipping methods:
Ground Shipping within the U.S. via FedEx only: estimated 3-5 business days.Two Business Day Shipping within the U.S. via FedEx only: estimated 2-3 business days. Next Business Day Shipping within the U.S. via FedEx only: estimated 1-2 business days. Standard International Shipping via FedEx only: 7-9 business days.Express International Shipping via FedEx only: 4-6 business days.
Please note that the above shipping times are subject to change based on the Carrier. If the client chooses to use her preferred shipping service, please note that Elarosesweetweddings will not be liable for the garment after it has been shipped.
SECTION 2(B) - INTERNATIONAL SHIPMENTS
All international shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
SECTION 2(C) - SHIPPING DELAYS
For your convenience, we ask that you do not to wait until the last minute to place your order. If you have an upcoming event, it is always wise to order far enough in advance to allow for unanticipated delays. Elarosesweetweddings will provide a delivery estimate when you place your order based on the information we receive from our courier. Elarosesweetweddings will not be held responsible for late shipments due to inclement weather, holidays, natural disasters, carrier delays, or any acts of God. Please keep in mind that holidays do not count as a business day and should be considered when calculating shipping times. We entrust our courier service to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges or a refund of your order. See more information in Section 12 of the Terms of Service.
SECTION 2(D) - FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is the major cause of delayed shipments. Please be sure to check the address information on your order. Make sure you have included ALL the information (street address, apartment / suite number, city, state / province, postal code, etc.) needed to deliver your package. Your order will be shipped via our trusted courier service to the address you provide. It is extremely important that you give us the most accurate and most complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed whatever fees that our courier service charges us to make the correction. If a shipment is returned to us due to a bad address, the client will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
SECTION 2(E) - LOST SHIPMENTS
If you have tracked your package and there is a discrepancy in delivery information, or it has been lost in transit please e-mail Elarosesweetweddings immediately at [email protected]. We will contact our courier service immediately and initiate a trace for your package and have them start an investigation. This investigation can take up to 30 business days. If it is determined that your shipment has been lost an agreement will be reached with the client for a solution pending the result from our courier service's investigation of the situation.
